Effective Date: 29th May 2025 Last Updated: 29th May 2025
Ez-learn Global Pvt. Ltd. strives to ensure customer satisfaction with all our online courses, training programs and services. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations may be requested and processed.
General Terms
Applicability
This policy applies to all courses, subscriptions, and services offered by Ez-learn Pvt. Ltd.
Refunds are subject to the specific terms mentioned at the time of purchase.
Eligibility for Refunds
Refunds are only applicable for purchases made directly through Ez-learn’s official platform.
Courses accessed via third-party platforms or partners are subject to their respective policies.
Refund Conditions
A. For Online Courses:
Refund requests will be honored if: The request is submitted within 7 days of purchase, and the course content has not been accessed beyond 20%. There is a technical issue preventing access, verified by our support team.
Refund requests will not be honored if: The course has been fully completed. The user has downloaded substantial course materials or certifications. The purchase was made during promotional offers or discounts explicitly marked as non-refundable.
B. For Subscription Services:
Monthly subscriptions can be canceled at any time but are non-refundable once the payment is processed.
Annual subscriptions are eligible for a prorated refund if canceled within the first 30 days of purchase.
C. For Live Instructor-Led Training:
Refunds are permitted only if cancellation is requested at least 48 hours before the start of the first session.
Missed sessions are non-refundable but may qualify for rescheduling at the discretion of Ez-learn.
Cancellation Policy
User-Initiated Cancellations:Users can cancel their enrollment by contacting Ez-learn support via [Insert Contact Email or Form Link].Upon cancellation, users will receive an acknowledgment email.
Platform-Initiated Cancellations:Ez-learn reserves the right to cancel enrollments in cases of misuse, violation of terms, or technical errors.In such cases, users may receive a full refund.
Refund Process
Request Submission:Refund requests must be submitted via email to [Insert Email Address] or through the Refund Request Form on our website.
Processing Time:Refunds will be processed within 7-10 business days after approval.
Mode of Refund:Refunds will be issued to the original payment method used for purchase.
Non-Refundable Items
– Registration fees for certifications or exams.
– Custom training programs tailored to individual or organizational requirements.
Changes to this Policy
Ez-learn reserves the right to modify this Refund and Cancellation Policy at its discretion. Changes will be communicated via email or posted on our website with the updated effective date.
Contact Us
For further questions or to initiate a refund or cancellation request, contact us: Email: contactus@ez-learn.globalPhone: +91-988 414 6187Support Hours: Monday to Friday, 9:00 AM to 6:00 PM (IST)
Questions about this policy? Contact contactus@ez-learn.global.